CIO.com - Customer Relationship Management (CRM)

Start-Ups Should Focus on Customers Not Just Finance, Says ARM CEO

Fri, 10 Feb 2012 05:00:00 GMT

Warren East shares his knowledge

Microsoft Mobile CRM Clients May Mean More Productivity

Thu, 09 Feb 2012 05:00:00 GMT

The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

Salesforce.Com Shakes Up Standard Support Plan Features

Wed, 08 Feb 2012 05:00:00 GMT

But an improved self-service experience is on the way, Salesforce.com pledges

Upcoming Microsoft CRM Clients May Mean More Productivity

Tue, 07 Feb 2012 05:00:00 GMT

How to Avoid Cloud Customer Support Worst Practices

Mon, 06 Feb 2012 05:00:00 GMT

Customer support is running by old rules, and customer satisfaction is at risk. Here are two worst-practices issues to avoid in your cloud customer service organization.

Microsoft to Roll Out Wave of Native Mobile Apps for Its CRM Software

Mon, 06 Feb 2012 05:00:00 GMT

Windows Phone 7, iOS, Android and BlackBerry will all be represented

8 CRM Trends You Need to Watch

Thu, 02 Feb 2012 05:00:00 GMT

Customer relationship management vendors and industry analysts discuss which CRM trends will continue to gain strength and what new trends IT professionals need to watch.

Salesforce.Com Yields to Pressure Over Analytics Pricing

Tue, 31 Jan 2012 05:00:00 GMT

Salesforce.com's upcoming Analytics Edition features will now be included in some editions at no additional cost

Salesforce.Com Launches Desk.Com Help-Desk Service

Tue, 31 Jan 2012 05:00:00 GMT

The service for small businesses is the result of Salesforce.com's Assistly acquisition

Salesforce.Com Customers Say New Analytics Should Be Included in Core Fees

Fri, 27 Jan 2012 05:00:00 GMT

Users are angry at the extra cost tied to the upcoming Analytics Edition, saying the core product's reporting function has long been lacking

The Mobile Enterprise: Killing IT's Sacred Cows

Thu, 19 Jan 2012 05:00:00 GMT

CIOs need to break with tradition or risk having IT get outsourced, say modern IT managers. But how do they gain an edge? Don't be a slave to ROI, work with startups, and bring iPads and mobile apps into the enterprise.

New Year's CRM Resolution: Going on a Leads Diet

Wed, 04 Jan 2012 05:00:00 GMT

I've never met a sales rep who said they had enough leads, let alone too many. But I'm here to tell you that leads are the junk food of business. Time to go on a diet, consuming fewer leads...and only the right kind of leads.

Why Enterprise Software Will Never Be the Same

Tue, 03 Jan 2012 05:00:00 GMT

SaaS, social networking and key acquisitions changed the landscape in 2011

RightNow Shareholders Approve US$1.5 Billion Sale to Oracle

Thu, 22 Dec 2011 05:00:00 GMT

Oracle moves closer to gaining a range of "customer experience management" software to battle Salesforce.com

Enterprise iPad App: A Deal Closer?

Tue, 20 Dec 2011 05:00:00 GMT

Can a new-fangled iPad app really change the way a 100-year-old energy company sells hydraulics equipment? Eaton Corp. says its new app has already led to more sales.